Please apply here on „OFFICEsax.de“ with the „Apply Now“ link/button at the top right.

Core Values of the Position:

Set up customer service foundation, manage local customer service operations on a daily basis, driving industrial leading service KPIs and cost efficiency optimization.


  • Implement configuration in fulfillment customer service system and suitable customer service management tools according to the standards and KPIs set by COE.
  • Monitor and drive the KPI & performance through evaluation system of the local customer service center.
  • Standardize customer service daily ticketing process including various work order classification.
  • Establish and maintain customer service knowledge database and training standard, including seller manual, training materials, FAQs & etc.
  • Build up local customer service center based on business plan and approved budget.
  • Formulate and manage the annual budget of the DE customer service center.
  • Collaborate with cross-functional departments to improve continuous internal & external customer experience.


  • Over 6 years of experience in the customer service centers in the logistics industry, preferably with e-commerce fulfillment experience.
  • Multinational company work and cross-cultural communication experience.
  • Good customer center related software operation skills and related resource planning tools.
  • Good training, coaching and personnel management experience.
  • Fluent oral and written English skills, Mandarin is a plus.
  • Strong communication and coordination skills.
  • Strong KPI management and project management capabilities.
  • Analytical & problem-solving capability.
  • Detail focus and excellent teamwork spirit.
  • Strong self-driving and creative thinking.


or send your CV to the email:


Management, Analyst, Manager, Analyse, Vertrieb, Projektmanager, Personalreferent, Projektmanagement, Leiter, Recruiter, OFFICEsax.de, Empfehlungsbund